Premium Support
Enterprise Support
Dedicated 24/7 support with guaranteed response times, personalized account management, and custom feature development for enterprise customers.
Support Available
Average Response: 12 min
24/7
Support Coverage
<15min
Response Time
1:1
Account Manager
99.9%
SLA Uptime
Premium Channels Designed for Mission-Critical Operations
Enterprise-grade support infrastructure that adapts to your business needs
Live Chat
Real-time chat with senior technical support engineers.
- Immediate response from support specialists
- Fast help for urgent questions
- Available on all enterprise plans
Quarterly Business Reviews
Regular check-ins to review usage, optimise workflows, and plan future initiatives.
- Usage analytics and insights
- ROI tracking and reporting
- Feature roadmap alignment
Custom Feature Development
Request custom features and integrations specific to your workflow.
- Prioritized feature requests
- Custom API endpoints
- Private beta access
Dedicated Account Manager
A single point of contact who understands your business needs and technical requirements.
- Quarterly business reviews
- Custom training sessions
- Direct escalation path
Teams from top companies use our tools
Service Level Agreement
Our SLA ensures that every incident — from critical system outages to minor feature requests — receives a guaranteed response and resolution window.
Critical
P1
System down or major functionality unavailable
Response
15 min
Resolution
4 hours
High
P2
Significant impact on business operations
Response
30 min
Resolution
8 hours
Medium
P3
Moderate impact with workaround available
Response
2 hours
Resolution
24 hours
Low
P4
General questions or feature requests
Response
4 hours
Resolution
72 hours
Ready for Enterprise Support?
Contact our Enterprise Sales team for tailored SLAs, custom onboarding, and dedicated account management.
Contact Sales
5,000+
Enterprise Customers
98%
Customer Satisfaction
<12min
Avg. Response Time